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Michael Cohn

That the idea behind that 10% axiom is that the rest of the meaning comes from something else...gestures, facial expressions, posture, volume, enunciation, etc. Where's it happening on IM? There are emoticons, of course, but seems to me those are mostly reductive...and there's a huge difference between natural indicators that arise subconsciously, and forced indicators that are prefabricated for you.

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